Accessibility statement.
We aim for the site to be usable by as many people as possible. We're honest about what we've done well and what's still in progress.
Our target
We work towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level, published by the W3C as the recognised international standard. The site is not certified to WCAG 2.2 AA by a third party — this statement reflects our own internal review.
If you need information from this site in a different format (large print, easy-read, plain text, audio), write to us at [email protected] with "Accessibility — alternative format" in the subject line.
What we've done
- Semantic HTML throughout: proper heading hierarchy, landmark elements, labelled form fields.
- Text resizable up to 200% without loss of content or function.
- Colour contrast checked against WCAG AA thresholds across the default and alternate colour themes.
- Keyboard navigation supported for the primary site flows: main navigation, links, the multi-step brief form, mobile menu.
- Focus states visible on interactive elements.
- Reduced-motion support: animation and the custom cursor experience are disabled when your operating system signals prefers-reduced-motion.
- Mobile responsive layout from 320px upward, with no horizontal scrolling required.
- Forms include required-field indicators and clear error messaging.
Known limitations
We disclose the parts of the site we know are not yet at AA. We'd rather say so than imply blanket compliance we can't fully audit.
On devices with a fine pointer (desktop with a mouse) and motion enabled, the site replaces the system cursor with a custom indicator that animates with hover labels. This is decorative.
If your operating system has reduce motion enabled, or you use assistive technology, the system pointer is preserved.
The visual "Tweaks" preview panel (theme/font switcher) is intended for design preview and is off by default for normal visitors. It is keyboard-operable but has not been fully audited against AA criteria for non-default usage.
Several case-study thumbnails are decorative geometric patterns generated in CSS rather than photographs. They convey no information beyond decoration and are skipped by screen readers, which is intentional. As we replace them with real imagery, every meaningful image will carry descriptive alt text.
The site loads typefaces from Google Fonts. If those fonts fail to load (offline, blocked, slow network), the site falls back to system fonts — but with a brief reflow. We monitor this and accept it as a trade-off for typographic quality.
Reporting an issue
If you find any accessibility issue on this site — a page that can't be read by your screen reader, a control that can't be reached by keyboard, contrast that fails on your display, anything — please write to [email protected] with "Accessibility" in the subject line.
We respond within two working days, by hand, with a real plan or a real fix.
Enforcement route
This statement applies to the public website at blackgeekltd.com. We are a private company, not a UK public-sector body, so we are not bound by the Public Sector Bodies Accessibility Regulations 2018. However, we treat the Equality Act 2010's "reasonable adjustments" duty as the floor of our accessibility commitment, and we'll respond accordingly to any genuine access need.
Trouble using the site?
Write to us and we'll fix it or send you the content another way. No template replies, no support ticket purgatory.
[email protected] →